At Keef Essentials, we prioritize the satisfaction and safety of our customers. Please review our return and exchange policy below:

No Returns on Opened Products: Due to the nature of our skincare products, we do not accept returns once the product has been opened. This is to ensure the quality and safety of our items.

Damaged or Defective Products: We accept returns only if the product was received damaged or has a manufacturing defect. In such cases, please ensure you document the damage by taking a clear picture of the received item.

Exchange Policy: We do not offer refunds. Instead, we provide an exchange policy. Customers will receive the exact same item they ordered in the event of a return due to damage or defect.

Reporting Issues: If you receive a damaged or defective product, please contact our customer service team within 2-3 working days of receiving your order. Include your order number and a photo of the damaged item to facilitate the exchange process.

Thank you for choosing Keef Essentials. We appreciate your understanding and support!